If Networking Call Doesnt Pick Up Call Again

If y'all're unable to make or receive calls, or your calls drop unexpectedly, these troubleshooting tips tin can help. If you're having problems with calls just while continued to Wi-Fi Calling, read no further and check out Wi-Fi Calling issues instead.

Read me get-go

Outset things commencement. To make sure your device tin make and receive calls, check the following:

 Your device shows at to the lowest degree 2 bespeak bars. If at that place are fewer, the signal is as well depression for reliable calls. Check out Betoken issues / no service troubleshooting.

 Your line is active (prepaid lines must have a balance).

 If you accept Family Allowances, make certain it isn't blocking calls or has time-of-day blocks ready up.

 Wi-Fi Calling preferences are set to Cellular Preferred or Cellular But to preclude Wi-Fi Calling issues from interfering with your signal.

 If yous're calling an international number, check whether you take the right features on your account. Encounter Stateside calling & texting services. For information about making international calls, see Brand an international telephone call.

If your device meets all these criteria, and you're still having calling issues, proceed with the troubleshooting steps below.

Tip: If yous need aid with whatsoever of the steps in this document, visit our Device tutorials page, select your device, and use the search bar to find what y'all're looking for.

Can't make or receive calls

If you tin't make or receive calls; or become busy, fast decorated, three beeps, three ascension tones, or a "call failed" error when you endeavour to call, outset with these basic troubleshooting steps. For boosted iPhone-specific troubleshooting steps, visit Apple Back up.

Basic troubleshooting

1. Restart your phone.
2. Turn off Wi-Fi to ensure you're using the T-Mobile network.
3. Plow on VoLTE.
4. Uninstall downloaded apps such every bit calling apps; all blocking, launcher, and home screen apps; and apps you downloaded around the time the problem started. T-Mobile can't support calls on other services such as Google Vocalization. Contact the app provider if necessary.
5. (iPhone only) Reset the network settings (Settings > General > Reset > Reset Network Settings).
6. Update the device software to the latest version. You tin do this over Wi-Fi. Visit the Devices page for current versions and steps.

Can't call a specific number or make international calls

• Make certain the number you are dialing doesn't have a one-700, one-900, or 976 prefix. T-Mobile blocks calls to these numbers.
• Make sure the number you lot're calling isn't on the device'south Block or Spam listing.
• Use the dialer to enter the full xi-digit number, instead of using any saved contacts.
• Include any country codes or area codes. (Add a + or 011 to the beginning for Usa numbers.)
• Disable caller ID by dialing *67 before the 11-digit phone number. If the call goes through, your number is blocked to them.

Dropped calls

It is normal for calls to drop after eight hours. Simply if your shorter calls drop frequently, try the following:

1. For calls dropping simply in specific locations, check out our 4G LTE & 5G Network coverage map to decide the level of signal you lot should expect.
2. Brand sure that the impact screen isn't waking up during the call. It may wake up if your cheek presses the touch screen or your fingers touch the buttons, similar the Finish Telephone call button.
3. Remove any cases or covers from the phone. Some protective cases interfere with reception.
4. Update the device software to the latest version. Visit the Devices folio for current versions and steps.
5. Try calling in a location that dropped your telephone call before to see if it happens again.
6. If available, move the SIM card to another T-Mobile device and come across if calls continue to drop when you call from that device. This test will help Customer Care diagnose the problem.

All incoming calls get to voicemail

1. Reset your call forwarding settings:
   • Dial ##004# on the phone dialer and printing Send to reset decorated, if unreachable, and no respond settings.
   • Dial ##21# on the phone dialer and printing Send to reset unconditional call forwarding settings.
2. Make certain that the number going to voicemail isn't on the device Block or Spam List.
3. Cheque that Call Waiting is turned on in your phone settings.
4. Plough off Bluetooth. If Bluetooth is on, the device may be trying to send the ring to a paired device, and you may miss it.
5. Check the notification switch on the side of the phone, if you lot have one. It may brand the phone go silent or plow off alerts to anyone who is not a favorite contact, and you may be missing those calls.
6. Call your ain number to see if information technology rings before forwarding to voicemail.
7. If available, move the SIM menu to another T-Mobile device and have someone call you to see whether calls go to voicemail on that device. This exam will help Client Care diagnose the problem.

Bear upon tones don't work

If voicemail doesn't or phone systems (IVRs) don't recognize push button presses on your device, cheque out your device's touch tone settings:

1. Turn on touch tones in your telephone settings. Note that touch tones may not work if yous're on a briefing call.
2. For Android devices:
   • Wipe the cache partition to clear system retention.
   • Clear all app caches.
   • Turn off audible impact tones.
3. Update the device software to the latest version. Visit the Devices page for current versions and steps.
4. Call voicemail or a phone system to test whether bear on tones are working as expected. If not, contact us.

Stuck? Contact united states of america

If the phone nonetheless can't make or receive calls after you've followed these troubleshooting steps, contact united states of america. Nosotros may need to check your number and the network in your surface area. If yous received error letters or recordings when trying to identify a call, be prepared to share those letters with us when you contact usa.

If y'all tin can't call, contact the states through chat (bulletin the states), the T-Mobile app , or social (Facebook, Twitter, Google+). Whatever of our contact options can connect you lot with someone to look at your account settings and local network details, and file a ticket for any problems.

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Source: https://www.t-mobile.com/support/devices/device-troubleshooting/cant-call-dropped-calls-and-other-calling-issues

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